Security Officer

Join us at Novotel Melbourne Preston as a Security Officer, where you'll play a crucial role in maintaining a safe and secure environment for our guests, team members, and the wider community.

As a Security Officer, you will:

• Maintain a visible and professional security presence throughout the hotel to deter and respond to potential security concerns.
• Conduct regular patrols of hotel areas, including public spaces, back-of-house areas, and surrounding facilities.
• Monitor CCTV and other security systems, identifying and promptly responding to suspicious activity or potential risks.
• Respond calmly and promptly to security incidents, guest concerns, and emergency situations, following hotel procedures.
• Assist with crowd management during busy periods and hotel events, ensuring a safe and welcoming environment.
• Work closely with colleagues across all Novotel Melbourne Preston departments to support the safety and security of guests, team members, and hotel property.

We require:

• At least 12 months' experience in a hospitality, hotel, or customer-facing environment.
• Certificate II in Security Operations or higher.
• Current Victorian Private Security Individual Licence.
• Ability to manage and de-escalate challenging situations calmly, professionally, and with sound judgement.
• Strong verbal and written communication skills, with the ability to interact confidently with guests, team members, and visitors.
• Ability to work independently, take initiative, and collaborate effectively with different hotel departments.
• Availability to work night shifts, including weekends and public holidays as required.
• A proactive and observant approach, with the ability to identify potential security risks and respond appropriately.

In return, we offer:

• Free on-site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.