Description
About the Role
At Wolt, we're looking for a Retail Onboarding Specialist to join our Retail Onboarding Team (ReOB) in Berlin, Germany.
Background of the Role
Our Retail Onboarding Team is responsible for ensuring that all retail partners have a seamless onboarding experience. As a Retail Onboarding Specialist, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market.
Responsibilities
- Own the end-to-end onboarding of retail partners – from first contact to successful go-live
- Actively onboard, train, and support merchants, including conducting on-site training when needed
- Coordinate photoshoots and manage external workforce for data entry and catalog creation
- Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
- Ensure high-quality product data and continuously improve catalog standards
- Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
- Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
- Analyze and improve workflows, leveraging new technologies to scale operations
Requirements
- Strong ownership and entrepreneurial mindset, working independently with limited guidance
- Structured, detail-oriented, and proactive in solving problems
- Excellent communication skills in German and English (written and verbal), and confidence working with senior stakeholders internally and externally
- Several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
- Comfortable working with data and Excel/Google Sheets, and eager to further develop these skills
- Strong analytical and problem-solving skills with a clear bias for action and impact
- Thrive in cross-functional environments and actively drive collaboration
What We Offer
- The opportunity to play a key role in shaping something exceptional in an international environment
- A steep learning and growth curve in a global technology company
- An attractive salary and flexible working hours
- High ownership and autonomy within a dynamic team
- A flat hierarchy in a scaling start-up environment
- Discount on Wolt orders
- Public transport allowance
- Wellness allowance (Urban Sports Club)
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours + 30 days paid holiday
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