Residents' Hub Customer Service Adviser

Tower Hamlets Council is transforming the way services are delivered to make them more consistent, more accessible, and capable of meeting the changing needs of customers.

The Residents' Hub Customer Service Adviser role involves working in various locations throughout the borough, assisting residents in accessing and applying for services such as Housing, Benefits, Council Tax, Parking, Debt Management, employment, and training opportunities.

Responsibilities include:

• Carrying out assessments and referrals for individual residents
• Raising service requests to internal and external partners
• Providing help, guidance, advice, and assistance at point of contact
• Responding to customer queries via social media accounts

The service is delivered face-to-face from multiple sites, over the phone, and via social media platforms. Operational hours vary, but most sites operate from 9am to 5pm, Monday to Friday.

Flexibility and willingness to travel to any part of the borough at short notice are required. The role is full-time, working 35 hours per week, although a part-time post at 28 hours per week is also available.

Benefits of working at Tower Hamlets include:

• Opportunities to make a real difference to people's lives
• A diverse and inclusive work environment
• Employee Network Groups to celebrate and champion the workforce

The council is committed to equality, diversity, and inclusion, and welcomes applications from Somali and Arabic speakers.