Description
Tower Hamlets Council is transforming service delivery to make it more consistent, accessible, and responsive to customer needs. The council has established Residents' Hubs across the borough to support vulnerable residents with various services.
As a Residents' Hub Customer Service Adviser, you will work in these hubs, assisting residents in accessing and applying for services such as Housing, Benefits, Council Tax, Parking, Debt Management, employment, and training opportunities. You will conduct assessments, make referrals, raise service requests with internal and external partners, and provide guidance and advice.
The role involves responding to customer queries via social media, phone, and face-to-face interactions across multiple sites. Operational hours vary, but most sites operate from 9 am to 5 pm, Monday to Friday, with some sites open until 6 pm.
Flexibility and willingness to travel across the borough at short notice are essential. We are recruiting for 2 full-time posts (35 hours/week) and 1 part-time post (28 hours/week, Monday to Thursday).
The role requires Somali and Arabic speakers to support the diverse community.
Responsibilities
- Assist residents in accessing and applying for various services
- Conduct assessments and make referrals
- Raise service requests with internal and external partners
- Provide guidance, advice, and assistance to residents
- Respond to customer queries via social media, phone, and face-to-face
About Tower Hamlets Tower Hamlets is a unique borough at the heart of London, known for its history and innovation. The council prioritizes equality, diversity, and inclusion, with an award-winning Town Hall providing a modern workplace for staff.
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