Research Experience Associate - Vartan Gregorian Center for Research in the Humanities

The Research Experience Associate plays a vital role in creating a welcoming environment for the 300 scholars of the Vartan Gregorian Center. The Associate serves as the initial point of contact for scholars and visitors, assists with day-to-day operations, and supports programming.

Responsibilities:

• Acts as a welcoming ambassador to provide seamless support in a fast-paced environment for our diverse community of colleagues, researchers, and visitors
• Provides general information and directional assistance to visitors, educates and ensures adherence to library policies and procedures, and assists users in navigating a large research library
• Supports the maintenance of the Gregorian Center’s office and administrative files and assists with the creation and distribution of print and digital communication and collateral
• Assists with opening and closing procedures in the Gregorian Center's spaces, helping to ensure the Center provides an environment conducive to research and public services
• Supports the Gregorian Center's programmatic schedule, providing logistical and technical support as needed
• Assists with collection delivery, returns, and collection maintenance projects
• Communicates with researchers affiliated with the Gregorian Center on application and admissions matters and general day-to-day questions
• Performs other related tasks as needed

Requirements:

• Experience working in libraries or related fields
• Experience with frontline service
• Experience with de-escalation and troubleshooting complex service situations
• Excellent interpersonal, public service, and hospitality-driven skills
• High degree of personal integrity, reliability, and commitment to quality service
• Excellent verbal and written communication skills
• Proven ability to partner effectively across diverse, multidisciplinary teams
• Strong time management and organizational skills, with a proven ability to prioritize tasks and meet deadlines
• Proficiency with standard office software and workplace technology
• Demonstrated proficiency with online tools and computer systems, with particular expertise in Library specific software applications
• Sound judgment, critical thinking, and adaptability in a fast-paced environment