Renewal Sales Account Manager

We are seeking a Renewal Sales Account Manager to work within assigned customer accounts to manage, renew, and convert IT support services contracts.

The successful candidate will use a proactive account approach to provide expertise, promote confidence in HPE's value, defend HPE's installed base business against competition, and generate new sales opportunities.

Responsibilities:

• Develops customer/partner relationships; understands their needs, offers essential support services and advice, and monitors satisfaction.
• Manages support services, renewals, conversions, and upsells for an assigned set of standard installed base accounts.
• Uses standard account and renewal planning techniques together with good analysis of contractual support data to create renewal proposals and occasionally upsell.
• Owns standard end-to-end renewal cycles, from account planning and driving customer engagement to negotiating prices and successfully closing deals.
• Qualifies and pursues standard services upsell to replace installed base sales erosion and grow renewals within their accounts.
• Accurately forecasts renewal orders and maintains pipeline and opportunities.
• Engages with customers/partners through planned telephone calls, occasional face-to-face visits, and business reviews.
• Collaborates with extended account sales team and services delivery.

Education & Experience:

• University or bachelor's degree preferred, or equivalent experience.
• 2-4 years of relevant work experience or equivalent.

Knowledge & Skills:

• Good proficiency in English and Mandarin.
• Good relationship management, customer understanding, and escalation management expertise.
• Good account and opportunity planning and development skills for standard accounts.
• Good support services and renewal management knowledge.
• Basic knowledge of the company's other offerings, strategic initiatives, partner and competitor products, and strategies.
• Good sales attitude and basic experience.
• Basic renewal proposal and presentation experience for standard renewals.
• Basic business and financial acumen.
• Very good written and verbal communication and presentation skills.

What We Can Offer You:

• Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Investment in your career through specific programs to help you reach your career goals.
• Unconditional inclusion and celebration of individual uniqueness.