Description
We are seeking a Relationship Manager to join our team at Capital One Auto Finance. As a Relationship Manager, you will cultivate strong partnerships with dealers and sales managers while providing high-level customer service to our internal Auto Finance business. You will influence 60-80 dealerships, building positive relationships with them while supporting outside sales managers.
Responsibilities:
- Cultivate positive relationships with dealerships
- Optimize communication skills by creating strategic deals and goals with dealerships over the phone
- Review the structure in underwriting for COAF
- Guide deals in-house for funding
- Analyze territory production goals
- Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
Schedule Expectations:
- Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off
- In-office 5 days a week for the first 90-day training period
- Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off
- This role is designated as a hybrid position
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Financial Services or at least 1 year of Business-to-Business Sales experience
Preferred Qualifications:
- Bachelor’s Degree in Business
- 2+ years experience in Auto Finance
- 2+ years experience in Customer Relations
- 5+ years experience in Customer Service
The salary range for this role is $74,200 - $84,700 per year.
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