Regional Center Operations Supervisor

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Regional Center Operations Supervisor is a pivotal operational leader responsible for driving schedule efficiency, team development, and cross-functional collaboration across our Rhode Island and Connecticut centers.

Key Responsibilities

Clinic Operations

• Take full ownership of key regional scheduling metrics to maximize center efficiency and patient access.
• Oversee WC In Basket pools to ensure maximum efficiency, tracking response times to guarantee prompt, high-quality responsiveness to our patients.
• Serve as the central point of contact for regional service staffing needs; proactively coordinate coverage for administrative tasks to ensure seamless operations.
• Support PM with schedule management by reviewing regional schedules weekly for at least one month out.
• Maintain a highly visible regional presence.

Staff Management and Development

• Manage and supervise the regional cohort of Floating WCs and the Lead WC.
• Take active ownership of the culture, morale, and overall retention of the WC cohort.
• Support training, onboarding, and mentoring for the WC cohort in conjunction with the Lead WC.
• Initiate and execute region-wide training sessions, refresher courses, and other ad hoc service excellence training where necessary.

Leadership

• Partner with PHD on regional Stars initiatives, aligning front-desk workflows and outreach efforts to support quality metrics.
• Partner closely with the RDG on growth initiatives, ensuring appropriate New Patient Visit blocks within schedules and enforcing best practices around scheduling 1st HRVs at check out.
• Act as a dependable leadership resource across the region; when possible, provide in-person leadership support when PMs are out of office or on leave.

Requirements

• An exceptional ability to solve problems and think critically.
• Strong collaboration skills and demonstrated success working within a team.
• A flexible and positive attitude.
• Ability to work in a fast-paced, often ambiguous environment.
• A proactive and adaptable working style; able to take ownership of tasks.
• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• Proficient PC skills.
• Associate's degree required, Bachelor's degree preferred.
• US work authorization.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.