Receptionist (Patient Navigator)

We are seeking a flexible and organised Receptionist to join our team at Spring Hill Practice in North East Hackney. As the first point of contact for patients, you will provide information, help, and support to patients.

The successful applicant will need to be available to work variable shifts between 8am - 8pm and must be able to be flexible as required to work 30 hours across the week.

Main duties of the job

• Provide and maintain a high level of service to both practice staff and patients
• Ensure effective communication between reception staff and clinicians
• Ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
• Answer telephone enquiries, take messages, and maintain good communication processes within the practice
• Take and relay messages and information correctly for all surgery staff
• Provide patients with all appropriate information regarding services provided in the practice
• Promote a positive image to visitors and callers by maintaining a high standard of personal appearance and attitude and by dealing with enquiries in a professional and polite manner
• Greet and direct patients appropriately to the correct service

Administration support

• Manage QOF chronic disease recalls and book appointments for patients in line with contractual requirements
• Maintain up-to-date diary entries so patients are recalled at appropriate intervals in line with Practice protocols
• Provide administrative support to all members of the Practice team including running searches, sending appointment letters, phoning patients
• Assigning and monitoring of pathology results and documents
• Process eye screening results via EMIS template ensuring practice meets KPI target

Medical records support

• Photocopying insurance medicals and reports, and maintaining records and files thereof
• Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
• Retrieve medical records and assist the completion of medical/insurance records
• File patient records and correspondence in patient medical records

Scanning duties

• Sort and date stamp all incoming patient-related mail
• Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
• Add any additional information about the source of the document
• Forward the document to the EZ Doc coder or to the Dr or person who is most appropriate to receive the information following agreed procedures

Person Specification

• Educated to GCSE O level or equivalent
• Qualification in English
• Experience of office and admin/clerical work
• Experience of reception duties