Receptionist (Patient Navigator)

We are seeking a highly organised and patient-focused Receptionist (Patient Navigator) to join our team at The Lawson Practice in London. As the first point of contact for patients, you will provide information, help, and support to patients. You will need excellent communication skills, a friendly and helpful approach, good IT and data entry skills, and the ability to work in a busy environment under pressure.

Job Summary The successful candidate will be responsible for providing a high level of service to both practice staff and patients, ensuring effective communication between reception staff and clinicians, and providing patients with relevant information regarding services provided in the practice.

Main Duties of the Job

• Provide and maintain a high level of service to both practice staff and patients
• Ensure effective communication between reception staff and clinicians
• Answer telephone enquiries, take messages, and maintain good communication processes within the practice
• Take and relay messages and information correctly for all surgery staff
• Provide patients with all appropriate information regarding services provided in the practice
• Promote a positive image to visitors and callers
• Greet and direct patients appropriately to the correct service

Administration Support

• Manage QOF chronic disease recalls and book appointments for patients
• Maintain up-to-date diary entries
• Provide administrative support to all members of the Practice team
• Assigning and monitoring of pathology results and documents
• Process eye screening results via EMIS template
• Work closely with the GP IT lead and Practice Manager to design and develop new searches, protocols, and templates for use in the Clinical IT system (EMIS Web)

Medical Records Support

• Photocopying insurance medicals and reports, and maintaining records and files
• Retrieve medical records and assist the completion of medical/insurance records
• File patient records and correspondence in patient medical records
• Culling and sorting patient records and letters in preparation for summarising

Scanning Duties

• Sort and date stamp all incoming patient-related mail
• Scan patient-related documents onto their medical record using read codes
• Add any additional information about the source of the document
• Forward the document to the EZ Doc coder or to the Dr or person who is most appropriate to receive the information

Organisational Duties

• Ordering, re-ordering, and monitoring of stationery and other clinical and cleaning supplies
• Clearing and re-stocking of consulting rooms as required
• Dealing with clinical waste
• Provision of refreshments for staff and visitors
• Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter

Premises

• Open up premises at the start of the day, de-activate alarm, and make all necessary preparations to receive patients
• Ensure that the building is totally secured, internal lights are off, and the alarm activated at the end of the day

Person Specification

• Educated to GCSE O level or equivalent
• Qualification in English
• Experience of office and admin/clerical work
• Experience of reception duties

Benefits

• Competitive salary (negotiable)
• Permanent contract
• Full-time position (37.5 hours per week)
• Opportunities for professional development and growth