Receptionist

We are seeking a friendly, professional and organised Receptionist to join our GP practice team. The successful candidate will play an important role in providing an efficient and welcoming reception service, acting as the first point of contact for patients, visitors and healthcare professionals.

The role involves managing patient enquiries, arranging appointments, supporting the smooth day-to-day running of the practice and undertaking a range of administrative duties. The ideal candidate will have excellent communication and organisational skills, a compassionate and approachable manner, and the ability to work effectively in a busy healthcare environment.

A commitment to patient confidentiality, providing high-quality customer service and treating all patients with dignity, respect and sensitivity is essential.

Main duties of the job

• Welcome patients and visitors to the practice in a friendly, professional and courteous manner, ensuring they feel valued and supported.
• Answer incoming telephone calls promptly, deal with enquiries appropriately and direct calls to the relevant healthcare professionals or departments.
• Manage patient appointments, including booking, cancelling and rearranging appointments in accordance with practice procedures.
• Respond to patient enquiries both face-to-face and via telephone or other communication channels, ensuring a helpful and professional service at all times.
• Process repeat prescription requests received through various channels, following practice policies and procedures.
• Undertake general administrative duties, including filing, scanning, photocopying, data entry and document preparation.
• Liaise effectively with GPs, nurses, healthcare professionals and other members of the practice team to support the smooth running of daily operations.
• Follow practice protocols and procedures, including those relating to patient safety, safeguarding and the management of urgent or emergency situations.
• Provide administrative support to colleagues and assist with other reasonable duties as required to meet the needs of the practice.

Person Specification

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
• Experience of working with the public, ideally in a customer-facing or patient-facing role.
• Experience of undertaking general administrative and reception duties.
• Excellent organisational and time-management skills, with the ability to prioritise workload effectively.
• Strong written and verbal communication skills.
• Good IT skills, including proficiency in Microsoft Office applications (Word, Excel and Outlook).
• Friendly, approachable and professional manner, with a commitment to providing excellent customer service.
• Ability to multitask and work effectively in a busy, fast-paced environment.
• Excellent attention to detail, with a high level of accuracy in all aspects of work.
• Ability to use own initiative and work independently as well as part of a team.
• Ability to exercise discretion, maintain confidentiality and handle sensitive information with tact and sensitivity.
• Flexible and adaptable approach to work, with a willingness to support colleagues and meet the changing needs of the practice.