Receptionist Administrator

Broadmead Surgery is a busy, friendly and fully computerised practice located within Grand Union Village Health Centre in Northolt. We currently have over 7800 registered patients.

We are looking for a new member of staff to join our friendly team for 25 hours per week in a permanent position. Shifts will be between 13:00pm to 6.30pm Monday to Friday based on a set rota and sharing the rota for Saturdays 9am 1pm.

Main Duties of the Job

The successful candidate will provide a welcoming and efficient reception service to all visitors and telephone enquiries, ensuring that the patient appointment systems function smoothly and efficiently. The role will also involve providing administrative services including medical records maintenance, repeat prescribing and any other associated tasks.

Key Responsibilities:

• Welcome and register patients for appointments.
• Respond to incoming calls.
• Record all messages accurately and forward promptly.
• Maintain an efficient appointment system.
• Invite patients for annual reviews.
• Prompt actioning of incoming and outgoing correspondence.
• Actioning prescription requests, liaising with pharmacies.
• Registering new patients.
• Actioning clinicians paperwork throughout the day.
• Assist with requests for patient information received from third parties.
• Scanning patient correspondence, actioning tasks.
• Respond to general enquiries and explain Surgery procedures.
• Undertake any other administrative tasks as delegated.

About Us

Broadmead Surgery is one of six local GP Practices that are part of Northolt Primary Care Network (PCN). The PCN works collaboratively to provide enhanced care and services to our patients. Our team consists of a Lead GP Partner, Salaried GPs, Practice Nurses, Healthcare Assistants, Clinical Pharmacist, Clinical Assistant, Practice Secretary, Reception Team Leader, Senior Receptionist, Administrator and Receptionist Administrators.

Benefits

• Competitive salary of £12.71 per hour
• Opportunities for staff development and in-house and external training

Requirements

• Previous reception or customer service experience
• Ability to provide a calming and empathetic assistance to all patients
• Flexibility in hours based on the demands of the rota
• Common sense and a commitment to a professional attitude