Description
We are seeking a Receptionist/Administrator to join our team at Central and North West London NHS Foundation Trust. The successful candidate will provide an efficient and courteous 'front of house' service to all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records.
The post holder will be responsible for providing administrative support to a team, which includes word processing, distribution of post, receiving and disseminating information, maintaining an electronic database/s, room bookings, carrying out subject access requests and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.
The main duties of the job include:
- Dealing with telephone calls from clients and internal and external agencies
- Ensuring all messages given verbally, written or by telephone are passed on
- Dealing with issues that arise appropriately, including enquiries or complaints from members of the public and patients
- Providing a high-quality administrative, clerical and reception service
- Carrying out subject access requests for the team
- Showing kindness and compassion
- Creating a safe, friendly and caring environment
- Using initiative in all aspects of administrative work
- Maintaining an electronic team diary for staff
- Participating in regular departmental meetings
- Understanding health and safety and fire regulations and assisting in maintaining a safe environment
The Trust offers various benefits, including regular individual supervision, opportunities for flexible working and some remote working, and great opportunities available for career development.
The salary for this post is £30,630 to £32,346 per annum.
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