Receptionist/Admin x2

We are currently looking to recruit to the position of Reception/Admin at Docklands Medical / Island Medical and Wood Wharf Practices.

The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally, you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertiveness, and a willingness to learn.

This is a permanent contract, working Monday to Friday and/or Saturday to meet business needs. Working times can be from 6:45 am starts and 8 pm finishes on weekdays and Saturdays from 8:30 am to 1 pm.

Responsibilities:

• Open and close premises punctually as required
• Check in and direct patients appropriately
• Take and record accurate messages and pass them on to relevant people
• Keep the appointment book up to date and operate the appointment system as directed
• Arrange repeat prescriptions
• Aid special needs patients
• Liaise with outside organisations
• Arrange ambulance transport to hospitals
• Arrange interpreters as required
• Direct patients wishing to make a complaint to the appropriate practice procedure
• Collect specimens from patients, store them correctly, and prepare them for daily collection
• Deal with telephone queries
• Have a working knowledge of telephones during and after hours
• Provide cover for reception and administrative staff if required
• Maintain office supplies
• Open, distribute, and post mail
• Arrange non-routine appointments (secondary care)
• Register new patients
• Return records to the Health Authority
• Prepare records for deductions
• Maintain age/sex and patient registers and disease index
• Scan workflow and distribute information to the team
• Action Lab Link results
• Complete relevant claim forms
• Participate in any project or audit that the practice may undertake

Benefits:

• Competitive salary of £31,949 per year
• Opportunities for professional growth and development
• Supportive and inclusive work environment

Equality and Diversity:

• Applications are welcomed from applicants with a disability
• We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process
• Equality of opportunity is our policy