Receptionist

We are seeking a Receptionist to join our team at Westcombe Park Care Home in Blackheath. As the first point of contact for visitors, you will play a vital role in creating a warm and welcoming atmosphere for our residents and their families.

Job Summary: As a Receptionist at Westcombe Park Care Home, you will be responsible for managing new enquiries, providing advice and support to residents and their families, and conducting show-arounds within the care home. You will also support the Home Manager and Administrator with clerical duties and ensure daily and weekly tasks are completed.

Responsibilities:

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face-to-face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Requirements:

• Previous experience as a Receptionist
• Excellent customer service skills
• Friendly manner both face-to-face and over the phone
• Ability to build strong relationships with residents, their families, and internal teams
• Organised and dedicated with an ability to handle a varied workload

Benefits:

• My Healthcare - free access to 24/7 support, advice, and treatment for a variety of health-related issues
• Annual allowance to redeem against a menu of Bupa healthcare products (approximately £350)
• Wagestream - early access to up to 40% of earned wages
• 28 days holiday
• Sick pay scheme
• Long service rewards
• Free meal on every shift
• Interest-free annual travel loan
• Range of Bupa pension plans
• Parental leave schemes
• Menopause Plan
• Access to discounts at gyms and fitness facilities across the UK

About Bupa: Bupa is a health insurer and provider with no shareholders, focused on helping people live longer, healthier, happier lives. We champion diversity and encourage applications from people with diverse backgrounds and experiences.