Description
We are seeking a Receptionist to join our team at Hotel Mercure BH Lourdes in Belo Horizonte, Brazil.
As a Receptionist, you will be responsible for welcoming guests, providing various information, and ensuring excellent customer service.
Key responsibilities:
- Greet guests and provide information on check-in and check-out procedures
- Manage check-in and check-out processes, including providing room keys and directing guests to their rooms
- Handle guest complaints and resolve issues promptly
- Maintain accurate records and ensure compliance with hotel procedures
Requirements:
- Completed higher education in Hospitality or a related field
- Knowledge of internal reception procedures, hotel management software, and Microsoft Office
- Basic English language skills, with intermediate Spanish and English desirable
We offer a full-time position with opportunities for professional growth and development.
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