Réceptionniste tournant(e)

The Maison Louise Lille Centre - Handwritten Collection hotel is a 4-star, 82-room property located in the historic centre of Lille. Recently renovated and rebranded from Mercure to Handwritten Collection, the hotel is now in a transition phase.

As a rotating receptionist, you will provide a warm welcome and ensure guests' well-being throughout their stay. Your main working hours will be 7am-2:48pm or 2pm-9:48pm, although occasional night shifts (10:30pm-7:15am) may be required depending on the hotel's activity and team members' leave.

Key responsibilities:

• Provide a warm, efficient, and quality welcome to guests.
• Perform check-in/check-out procedures and administrative tasks using the hotel's computer system.
• Verify client guarantees and reservations.
• Monitor guests' stays, communicate important information to colleagues and superiors, and verify guarantees.
• Answer phone calls, take reservations, and manage your personal cash register.
• Respond to guest requests, follow up on them, and ensure guest satisfaction.
• Inform guests about tourist information and transmit special requests to relevant departments.

Commercial/Sales:

• Familiarise yourself with hotel services, inform guests about them, and encourage usage.

Hygiene/Safety/Environment:

• Maintain a clean workspace and ensure equipment functions properly.
• Know and apply evacuation procedures in case of fire.
• Apply safety rules when welcoming guests, including those with disabilities.

Qualifications and skills:

• Customer service and hospitality mindset.
• Discretion and professionalism.
• Excellent communication skills, both verbal and written, with a good command of English.
• Computer skills (word processing and spreadsheets).
• Ability to work effectively in a team and take initiative.
• Attention to detail, organisational skills, and flexibility.
• Proficiency in Opera Cloud is an advantage.

Additional information:

• Salary: €2031.72 gross per month.
• Working hours: 39 hours/week.
• Benefits: ICN €4.22 per working day.