Description
Join a hotel within the Accor network, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.
We are looking for a Night Receptionist (Student) to join our team at the Combo Mercure/Ibis Achères hotel.
As a Night Receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience.
Your responsibilities:
- Welcome clients, manage check-in and check-out, handle billing and payment, providing exceptional service
- Respond to phone calls and take reservations
- Handle client requests and follow up to ensure satisfaction
- Actively participate in maintaining quality performance and customer loyalty
- Promote hotel facilities and enhance client stays by offering hotel services
- Apply brand and hotel procedures for client control and security
- Ensure the day's tasks are completed correctly
- Invoice no-shows
- Familiarize yourself with evacuation procedures
Qualifications:
- Previous experience in reception is required
- Proficiency in OPERA CLOUD PMS
- Professional/ fluent English (written and spoken)
- Customer service skills and excellent communication
- Organizational, autonomous, and versatile
- Availability during weekdays and public holidays
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