Quality Assurance Engineer (ITOM)

Hewlett Packard Enterprise is seeking a Software Quality Assurance Engineer with a strong quality-engineering mindset, solid IT infrastructure domain knowledge, and a genuine interest in learning how complex systems work.

This is a hands-on, domain-focused role covering IT Infrastructure Monitoring and IT Operations Management (ITOM). You will validate how infrastructure is discovered, monitored, related through topology and service maps, and represented through events, alerts, and incidents across on-premises, cloud, and hybrid environments.

Responsibilities:

• Own quality engineering across discovery, monitoring, topology, event management, and service mapping.
• Build a practical understanding of customer infrastructure, operating practices, and failure scenarios.
• Define risk-based test strategies covering functional, integration, regression, exploratory, and end-to-end testing.
• Validate complete workflows from infrastructure discovery and data collection through processing, APIs, visualization, alerting, and incident creation.
• Test discovery accuracy, resource identity, duplicate prevention, inventory updates, and resource lifecycle changes.
• Validate metric correctness, units, timestamps, collection intervals, missing or stale data, thresholds, and alert state transitions.
• Verify topology relationships, dependency direction, and service-map updates as infrastructure changes.
• Test event correlation, deduplication, suppression, recovery, and incident lifecycle behavior.
• Validate integrations under normal operation and failure conditions, including credential changes, timeouts, rate limits, retries, and partial failures.
• Design scenarios for collector outages, network interruptions, delayed data, component restarts, and recovery.
• Build and maintain reproducible test environments, representative test data, and reliable automation.
• Investigate defects with clear evidence, reproducible steps, customer impact, and useful diagnostic findings.
• Collaborate early with Product Management and Engineering to improve requirements, testability, and acceptance criteria.
• Communicate release risks and coverage gaps clearly, rather than relying solely on test-pass percentages.

Requirements:

• 3+ years of hands-on QA experience, preferably with ITOM, infrastructure monitoring, observability or enterprise infrastructure products.
• Strong understanding of enterprise infrastructure, including servers, networks, storage, databases, virtualization, and cloud infrastructure.
• Hands-on experience validating infrastructure discovery, monitoring, and configuration-management capabilities.
• Understanding of discovery and collection mechanisms, including SNMP, WMI, SSH, REST APIs, and agent-based or agentless approaches.
• Understanding of topology discovery, dependency relationships, and service mapping.
• Good understanding of event management, alert processing, correlation, deduplication, noise reduction, and incident workflows.
• Experience testing integrations with third-party systems, monitoring tools, and infrastructure platforms.
• Working knowledge of AWS, Azure, or GCP and hybrid infrastructure.
• Experience with REST API testing, including authentication, authorization, error handling, pagination, and asynchronous workflows.
• Ability to use Python, JavaScript, or Shell scripting for automation, environment setup, data validation, and troubleshooting.
• Ability to analyze logs, inspect API responses, and trace issues across components to isolate failures.
• Strong exploratory and risk-based testing skills, including the ability to identify meaningful scenarios beyond documented requirements.
• Demonstrated ability to learn unfamiliar technologies, adapt test strategies as the product evolves, and work effectively with incomplete or changing requirements.

Benefits:

• Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Investment in career development and growth.
• Unconditional inclusion and celebration of individual uniqueness.