Provider Onboarding Navigator

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Provider Onboarding Navigator is responsible for overseeing and integrating the successful onboarding of new or reactivated providers within the Signify Health provider network.

Responsibilities:

• Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders
• Own applications and onboarding for all providers in their assigned region/state/area
• Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type
• Confidently own a 'book of business' and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps
• Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals
• Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts
• Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region
• Facilitate education to enable completion of key onboarding activities, including developing and leading live provider-facing training sessions, creating job aides, videos, and other artifacts/materials
• Assess areas of opportunity to improve processes and take initiative to solution
• Connect working relationships with all teams involved in the onboarding process
• Correspond with providers via telephone and email with professional etiquette after provider accepts offer
• Provide 1:1 onboarding support to providers during standard and non-standard business hours
• Ensure all credentialing paperwork from provider is submitted in a timely manner
• Continual follow-up with candidates to push them forward in the credentialing process
• Partner closely with the credentialing department to gather information and requirements
• Organize orientation, first month's schedule, travel requirements, system access and controls
• Ensure completion of all learning management system module completion
• Coordinate shipping and receiving of supplies, system access, etc.
• Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner
• Other duties as assigned

Basic Qualifications:

• Bachelor's Degree in Business or equivalent combination of training and experience
• 4 or more years of experience working in an administrative function with competing priorities
• Experience with running complex reports and presenting data to internal and external stakeholders
• Excellent verbal and written communication skills
• Highly organized with impeccable attention to detail
• Basic computer skills (Google Office, etc.)
• Accurate data entry skills
• Excellent with prioritization and time-management
• Ability to manage multiple priorities at the same time, work well under pressure, and takes direction

Preferred Attributes and Qualifications:

• Prior experience onboarding providers or company employees is a plus
• High emotional intelligence with experience navigating high touch discussions
• Customer centric - high touch mindset
• Experience working in a virtual environment highly preferred
• Experience using applicant tracking and credentialing software is a plus

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $21.10 - $40.90