Description
At Agoda, a travel company with a diverse team of over 7,000 people from 90 countries, you will manage projects and areas of responsibility in the Customer Experience Group (CEG) to support new business initiatives, improve processes, and lead change.
The Customer Experience Group of Agoda serves customers and partners to ensure satisfying results, supported by the Global Service Vertical team. The team comprises project managers, process owners, analysts, and talent management, working together to improve customer and partner support processes.
In this role, you will:
- Take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working.
- Leverage data and collaboration to identify problems and opportunities, proposing project ideas and solutions to drive critical operational metrics.
- Drive end-to-end project execution, collaborating closely with multiple stakeholders.
- Become a Subject Matter Expert (SME) in the respective business areas, providing consultancy to other teams on implementing new initiatives.
- Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
To succeed, you will need:
- At least 3 years of work experience in project management, strategy, consulting or investment banking fields with a background in Engineering or Business related studies.
- Proven track record in managing complex projects with multiple stakeholders.
- Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decisions.
- Excellent organization capabilities, and able to operate independently.
- Strong communication skills, both verbal and written, in English.
- Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
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