Programme Associate (Refugee Care)

We are seeking a Programme Associate (Refugee Care) to join our team in Medan, Indonesia. The successful candidate will assist in the implementation of refugee care activities, ensuring quality care for refugees and asylum seekers referred to IOM by the Government of Indonesia.

Job Summary: Under the direct supervision of the Senior Programme Associate and overall supervision of the Head of Sub-Office, the Programme Associate (Refugee Care) will be responsible for assisting in the implementation of refugee care activities in line with programme requirements and as part of the Programme's strategy on community engagement and accountability to affected populations.

Responsibilities:

• Assist in the implementation and monitoring of programme activities in line with RCA programme procedures and mechanisms.
• Conduct regular visits to gather information on beneficiaries' situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow-up.
• Maintain updated files and information for assigned beneficiaries in the case management system and follow up as per programme setup.
• Act as a focal point for routine operational workflows related to protection and care coordination activities.
• Monitor basic service-related information and activities, document gaps or issues observed during routine duties, and share these with the supervisor.
• Organize meetings, workshops, training, and other events; assist with logistical arrangements, outreach, participation lists, basic facilitation support, and communication with refugee communities and local stakeholders.
• Support updating and routine verification of data and relevant information for monthly and other reports in the Refugee Registration and Assistance Monitoring System (RAMS).
• Review payments to service providers, verify that supporting documents are correct, valid, and complete, and assist with simple expense tracking tasks.
• Assist in local transfers, including facilitating escort arrangements, in close coordination with Resettlement and Voluntary Returns and Migration Health units in Jakarta.
• Assist in maintaining positive working relationships with local interlocutors, including IDC, Immigration and Police, private sector actors, NGOs/CBOs, local representatives, and community leaders in the delivery of programme activities.
• Support knowledge-sharing on refugee care activities and provide input on possible improvements to programme activities.

Qualifications:

• Bachelor's degree in Psychology, Management, Economics, Political Science, International Relations, Development Studies, Migration Studies, Human Rights, Psychology, or Business and Counseling from an accredited academic institution with three years of relevant working experience; or,
• High school diploma with five years of relevant working experience.
• Good knowledge of, and experience assisting in the implementation of programme and operational support activities, including some exposure to protection and mental health-related tasks.
• Relevant experience in project implementation support; experience with training logistics or delivery is an advantage.
• Experience handling administrative activities.
• Experience working on migration-related activities, with exposure to Imigrasi processes and beneficiary contexts.
• Ability to identify needs and assist in the implementation and monitoring of programme activities.
• Experience liaising with Government Departments/Authorities and UN and other international organizations, private sector, and other stakeholders.
• Ability to draft clear and concise routine reports and correspondence in English.
• High degree of computer literacy.
• Fluency in English and Bahasa Indonesia (oral and written).

Benefits: IOM offers a comprehensive benefits package, including competitive salary, health insurance, and other benefits in accordance with IOM's regulations and policies.