Program Management Senior Analyst

We are seeking a Program Management Senior Analyst to join the Client Growth & Innovation Strategy & Operations team. As a Program Management Senior Analyst, you will support projects that improve business growth, innovation, operating effectiveness, and client value.

Responsibilities

• Support projects and workstreams that advance Client Growth & Innovation priorities and long-term business goals.
• Build and maintain project plans, milestone trackers, risk and issue logs, status reports, and supporting documentation.
• Monitor deliverables, owners, deadlines, risks, and dependencies across multiple workstreams.
• Identify and escalate potential delays, barriers, and overdue actions before they affect project milestones.
• Coordinate meetings by scheduling sessions, preparing agendas, documenting decisions, and sharing follow-up actions.
• Turn workgroup discussions into clear decisions, assigned owners, and due dates that partners can act on.
• Prepare readiness materials, project updates, and leadership reports that are accurate, clear, and ready for review.
• Maintain dashboards and reporting tools that show progress, measure results, and highlight improvement opportunities.
• Document workflows and identify bottlenecks, handoff gaps, and opportunities to improve processes.
• Support operational controls, performance measures, process automation, and implementation activities.
• Gather and organize data for root cause analysis, document key themes, and apply standard project templates and terminology.
• Build trusted relationships through consistent communication, strong organization, and reliable follow-through.

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of project management, project coordination, program support, or related experience supporting defined projects from planning through completion.
• Working knowledge of project plans, timelines, milestone tracking, risk and issue logs, and status reporting.
• Ability to manage deadlines, follow-up actions, and competing priorities across multiple workstreams.
• Strong written and verbal communication, organization, problem-solving, and attention to detail.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.

Preferred Qualifications

• Associate’s or bachelor’s degree in business, project management, operations, or a related field.
• Experience in healthcare, sales, operations, or another regulated environment.
• Experience supporting project documentation, readiness planning, meeting facilitation, implementations, or process mapping.
• Familiarity with Salesforce, Power BI, Microsoft Planner, Wrike, Allego, SharePoint, Teams channels, or similar tools.
• Project management coursework or certification, such as CAPM, Agile or Scrum, Lean Six Sigma, or Prosci change management.

Benefits

• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.