Description
Zscaler is looking for a Product Support Engineer to join its team. This is a remote role, reporting to the Senior Manager, Customer Support in the Product Support department.
The successful candidate will provide first-line phone and email consultation to independently debug complex security and network problems. They will partner with Engineering to assist customers with testing or troubleshooting, document detailed entries for incident resolutions, and help develop ongoing training programs for the department.
The ideal candidate is a problem-solver who is energized by finding solutions to complex technical challenges and delivering high-impact outcomes. They should be customer-obsessed, building deep empathy for enterprise customer needs and anchoring every action in solving real-world issues.
Minimum Qualifications:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- U.S. citizenship required
- 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Detailed working knowledge of web-based security and network infrastructure, Security Proxies, and Firewalls
- Experience handling escalations with enterprise customers and stakeholders
Preferred Qualifications:
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Background in Internet and Security technologies such as SWG, Sandboxing, and ESXi
- Vendor certification such as CCNP, CompTIA Security+, or equivalent
- Hands-on experience with at least one public cloud platform (AWS, Azure, or GCP)
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Salary Range: $104,000-$130,000 USD
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