Product Specialist - Databricks

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more.

As a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform.

Responsibilities:

• Welcome and guide clients through product onboarding
• Conduct product demonstrations
• Coordinate training sessions
• Answer community questions about the product
• Provide client support as an escalation contact and, when needed, a first point of contact
• Gather client feedback and needs and suggest solutions to the Product Manager
• Explore new ways to use the product
• Suggest improvements to the client experience across support processes, communication channels, documentation, product discovery and the chatbot

Qualifications:

• Hands-on Databricks experience in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
• Experience in a data-related role and in-depth knowledge of the Databricks platform
• Experience creating documentation, tutorials or training content
• Effective communication, interpersonal and listening skills
• A client-focused approach and commitment to supporting others
• Ability to interpret information and summarize key findings
• Ability to collaborate with a wide range of clients