Product Owner

We make health happen at Bupa. Our purpose is to help people live longer, healthier, happier lives and make a better world.

As a Product Owner, you'll lead our Retention Squad and own the strategy, roadmap and outcomes that help us retain and grow our customer base. You'll bring together customer insight, commercial performance, and business strategy to make confident decisions about where we invest, what we prioritise and how we deliver the greatest value for our customers and the business.

Responsibilities:

• Own and evolve the consumer retention strategy and roadmap, ensuring priorities align with customer needs, commercial opportunity, and business objectives.
• Lead the Retention Squad, providing clear direction, prioritisation and accountability for delivery and outcomes.
• Make data-led decisions on which initiatives to prioritise, scale, pause or stop, balancing customer outcomes, value, complexity, and risk.
• Build and maintain a pipeline of retention opportunities, ensuring clear ownership, success measures, and governance.
• Influence senior stakeholders across Product, Digital, Marketing, Operations, Data & Insight, Technology, Commercial and Risk teams to secure support and drive progress.
• Use customer, commercial and behavioural insight to shape decisions and continuously improve retention performance.
• Create clear, compelling narratives and reporting that help senior leaders understand performance, priorities, risks and opportunities.
• Champion a culture of continuous improvement, evidence-led decision making and fair customer outcomes.

Requirements:

• Extensive experience as a Product Owner, proposition leader, commercial leader or similar role, with responsibility for strategy, prioritisation, and measurable business outcomes.
• Experience leading multidisciplinary teams and creating clarity, accountability and focus on outcomes.
• Strong commercial acumen, including experience building business cases, sizing opportunities, assessing benefits and tracking value delivery.
• Proven ability to use customer, performance and commercial insight to shape strategy and make prioritisation decisions.
• Strong stakeholder-management and influencing skills, including experience working with senior leaders and executive-level stakeholders.
• Experience leading cross-functional change programmes across multiple business areas.
• Excellent written and verbal communication skills, with the ability to turn complex information into clear recommendations and compelling narratives.

Nice to Have:

• Experience in customer retention, customer lifecycle management, subscription, membership, or insurance businesses.
• Experience working within a regulated environment, particularly FCA-regulated financial services.
• Product management, Agile, leadership or change-management qualifications.

What you'll bring:

• Strategic thinking and strong commercial judgement.
• Confidence making decisions and managing competing priorities in a complex environment.
• Outstanding stakeholder-management and influencing skills.
• A customer-first mindset with a commitment to delivering fair outcomes.
• The ability to challenge constructively, navigate ambiguity and drive progress.
• Strong leadership capabilities, with a focus on developing people and building high-performing teams.
• Resilience, adaptability, and a passion for continuous improvement.

Benefits:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Annual performance-based bonus
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts