Product Manager

We're looking for a Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

As a Product Manager, you will be responsible for a significant product area or help lead an important project. You will deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team.

Your responsibilities will include:

• Managing the roadmap; defining what should be built, when and why - and communicating it to generate alignment and excitement.
• Collaborating with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
• Leveraging AI to increase your own efficiency, accelerate product development, and multiply your team's impact.
• Evaluating impact through quantitative and qualitative measures, both in beta and after full release.
• Owning and maintaining the quality of your product area, ensuring every release delivers world-class software.
• Collaborating with peers across the business to ensure we deliver products with clear GTM strategy and execution.

In this role, you will also be expected to:

• Be a leader in your team or projects by role-modeling our company values and R&D principles.
• Develop and maintain a deep understanding of our customers' needs and pain points.
• Work closely with cross-functional teams to develop and implement product strategies.
• Analyze data and customer feedback to inform product decisions.
• Communicate effectively with stakeholders at all levels of the organization.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong track record of success in product management. If you're a motivated and collaborative individual who is excited about the opportunity to join our team, please apply!