Product Engineer (Enterprise Voice)

We are seeking a Product Engineer (Enterprise Voice) to spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

• Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
• Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats.
• Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.

Requirements

• Experience on Voice Network Support/Implementation/Deployment.
• Hands-on Ribbon SBC experience.
• Strong experience on Ribbon product range.
• Strong experience designing and delivering call routing standards.
• Strong experience designing and delivering Teams calling solutions.
• Strong experience with Cisco CUCM and SME.
• Strong understanding of SIP protocol including troubleshooting and header manipulation.

Desirable skillsets

• MS Teams 720/721 certified preferable.
• Strong knowledge of Excel.
• Strong knowledge creating coding on Ansible.