Description
At Braze, we're a customer engagement platform that empowers brands to Be Absolutely Engaging™. We're seeking a Product Enablement Manager to ensure our technical customer-facing teams fully understand our product.
Job Overview As a Product Enablement Manager, you'll have two main work streams. You'll run the internal process for building product enablement, taking each project from intake to launch, and run deep, hands-on enablement sessions for Technical Account Managers (TAMs), Technical Architects (TAs), Support, and Solutions Consultants (SCs).
Responsibilities
Project Management
- Design and own the end-to-end process for building internal product enablement: intake, prioritization, scoping, timelines, SME coordination, content review, and launch
- Line up enablement deliverables with the product release calendar so technical teams are ready before features reach customers
- Coordinate across Product, Engineering, Product Marketing, Documentation, and the broader Enablement team
- Build and maintain repeatable templates, workflows, and tracking that make the build process scalable and visible to stakeholders
- Share status, risks, and tradeoffs with stakeholders early, and adjust priorities quickly when launches or business needs change
Technical Product Enablement
- Design and deliver deep, hands-on enablement sessions (labs, workshops, live demos, and troubleshooting walkthroughs) built around the day-to-day work of TAMs, TAs, Support, and SCs
- Create and maintain resources such as technical FAQs, reference architectures, sandbox exercises, recorded deep-dives, and certification paths
- Run regular needs assessments with technical team leaders to find knowledge gaps, recurring escalation themes, and support case trends
- Measure impact with assessments, certification completion, survey feedback, and operational data
Requirements
- 3+ years of experience in technical or product enablement
- 7+ years of combined experience in a technical customer-facing or product role
- Strong hands-on knowledge of APIs, SDKs, data integrations, and common programming concepts
- Experience with Braze or another customer engagement platform; experience with mobile/web SDK implementation is a strong plus
- Proven program and project management skills
- Ability to simplify complex technical concepts without losing accuracy
- Strong relationship management skills
- Analytical skills to assess data, find trends, and turn insights into actionable enablement
What We Offer
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience
- Opportunities to give back to your community
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