Private Banking Associate

As a key member of the Private Banking team, you will be responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions.

You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting.

Key responsibilities include:

• Understanding and delivering a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
• Resolving client concerns at first point of contact in a highly professional, timely, and accurate manner
• Maximizing the use of technology and championing digital education to enable clients to engage with RBC through their preferred channel

To succeed in this role, you will need:

• Minimum of 2 to 3 years of banking experience
• Strong working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice-to-have qualifications include:

• Completion of IFC or CSC
• Post-secondary education in Commerce or Business Administration

In return, you will receive:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities