Privacy Operations Lead

As a Privacy Operations Lead at Wise, you will be responsible for running the day-to-day work behind global privacy operations, including data subject rights requests, third-party privacy due diligence, records of processing activities, and privacy risk reporting.

You will improve how the team works at scale, simplifying processes, reducing manual work, and providing senior governance forums with clear information about privacy risk.

Key responsibilities:

• Manage the team handling data subject rights requests, ensuring prioritization, healthy queues, accurate completion, and statutory deadlines.
• Improve workflows, quality assurance checks, guidance, templates, and tooling for efficient handling of growing volumes and complex cases.
• Conduct privacy due diligence for vendors and commercial partners, maintaining ongoing reviews and reassessments based on privacy risk.
• Perform periodic quality assurance of Wise GDPR Records of Processing Activities, working with technical teams to ensure updates reflect system changes.
• Provide operational data for clear privacy risk reporting to senior audiences, highlighting trends, backlogs, vendor risk, and emerging issues.

Requirements:

• 5+ years of experience in privacy operations, legal operations, or data governance, including managing and coaching teams handling data subject rights requests.
• Knowledge of GDPR, UK GDPR, CCPA/CPRA, and other major privacy regulations.
• Experience with privacy or workflow tools like Zendesk, Twilio, and Jira.
• Ability to turn operational data into clear metrics and risk reporting for senior audiences.
• Strong communication and coaching skills.

Nice to have:

• CIPP/E, CIPM, or CIPT qualification.
• Experience in technology, fintech, or regulated sectors.
• Data analytics expertise.