Description
Zscaler, a NASDAQ-listed company, is seeking a Principal Software Development Engineer to join its team in Santa Clara, California. This hybrid role involves working on the Zero Trust Branch platform, leading and scaling an engineering team responsible for deep troubleshooting across OS, networking, and distributed systems.
The ideal candidate will be a visionary technical leader who can define and execute a clear strategy for cloud and customer reliability tools. They should be a collaborative partner capable of aligning technical strategies with product management to shape a robust, customer-centric product roadmap.
Key responsibilities include:
- Leading and scaling the engineering team for deep troubleshooting and codifying learnings into standardized diagnostics and automation
- Championing the development of AI-based solutions and supportability tools
- Partnering with cross-functional product and engineering teams to drive reliable, scalable cloud security solutions
Requirements include:
- Foundational understanding of AI/ML technologies
- Experience leading software development, software sustenance engineering, or customer escalation engineering teams
- Technical proficiency in Python, Go, and Linux systems
- Proven track record developing troubleshooting and monitoring automation
Preferred qualifications include:
- Experience with AI technologies and workflows
- Bachelor's degree in Computer Science or a relevant engineering discipline
- Strong interest in troubleshooting complex customer issues
- Deep experience building and scaling customer/cloud reliability engineering cultures
The base salary range for this full-time position is $185,000-$265,000 USD. Zscaler offers comprehensive benefits, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.
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