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From the employer's careers site First seen 12 Nov 2026

Principal Individual Contributor in IT Engineering

Zendesk Austin, Texas Remote senior full-time

Salary

$193,000-$289,000 per year

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Description

We are looking for a principal individual contributor in IT Engineering to build and advance our Identity and Access Management (IAM) function for human and agent identities.

You will personally deliver complex engineering work, coach the team and align technical and business partners on a shared identity vision and roadmap.

This role combines engineering, architecture and business systems analysis. Strong communication and stakeholder management are essential.

Responsibilities:

  • Design, build, test and operate complex IAM solutions across identity lifecycle automation, authentication, provisioning, integrations and access governance.
  • Build maintainable automation with APIs and scripting, using version control, peer review and automated tests.
  • Establish service ownership, engineering standards, operating practices and a prioritized roadmap for the IAM function.
  • Define target and reference architectures for identity services, system integrations and authorization models.
  • Develop a shared direction for human and non-human identities, including service, workload and agent identities.
  • Partner with Security and business owners to define least-privilege access, roles and entitlements.
  • Improve identity service monitoring and troubleshoot incidents through root-cause analysis.
  • Lead discovery workshops with business and technical stakeholders.
  • Partner with users on user acceptance testing, validate that solutions meet agreed outcomes and resolve gaps before release.
  • Coach engineers and business systems analysts through pairing, design reviews and reusable guidance.
  • Resolve cross-team disagreements constructively.

Requirements:

  • Demonstrated hands-on delivery of complex IAM solutions.
  • Technical depth in identity lifecycle, authentication, authorization, provisioning and access governance.
  • Experience shaping and delivering architecture across interconnected identity platforms and business systems.
  • Practical experience with APIs, scripting and tested automation.
  • Strong business systems analysis experience, including discovery and facilitation.
  • Excellent communication and stakeholder management.
  • Experience building technical capability through coaching and design review.

What you will work with:

You will partner with the IAM Engineer and IAM Business Systems Analyst, as well as Security, HRIS, application owners, service desk and business stakeholders.

Compensation:

The US annualized base salary range for this position is $193,000.00-$289,000.00. This position may also be eligible for bonus, benefits, or related incentives.

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Skills

Required

  • SAML
  • OpenID Connect
  • OAuth 2.0
  • SCIM
  • APIs
  • scripting
  • automation
  • identity lifecycle
  • authentication
  • authorization
  • provisioning
  • access governance

Ready to apply?

You apply with the employer directly. Their original posting is here: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Principal-IAM-Engineer_R35841

Apply on Zendesk