Principal Associate, Design Operations

Capital One is seeking a Principal Associate, Design Operations to join their Financial Services organization. As a Design Operations Principal Associate, you will play a central role in enabling design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale.

Responsibilities:

• Business & People Operations:
• Execute a design team's business operations, including reporting on KPIs, designing rituals, and fostering positive team health.
• Share design operations expertise with team members.
• Support onboarding of new and returning employees.
• Engage with associates and leaders to identify and solve complex problems.

• Design Standards & Practice Management:
• Enable high-quality design outcomes by maintaining and scaling design standards and practices.
• Collaborate with partners across Design and other organizations on priority projects and initiatives.
• Contribute to and facilitate agendas, participate in collaboration sessions, and build scalable frameworks.
• Identify project and initiative needs with regards to design process, tools, documentation, and asset management.

• Design Project Management:
• Contribute to and execute project management routines to ensure teams are delivering against established goals and objectives.
• Consistently use industry best practices that drive delivery, collaboration, and risk mediation.
• Create scalable artifacts for reuse within and outside of the assigned portfolio.
• Provide clear communication to cross-functional leadership on project and initiative status, resources, issues, and priorities.

Requirements:

• At least 3 years of experience in a project manager, program manager, or design operations role.
• At least 2 years of experience leading project delivery for cross-functional projects.

Preferred Qualifications:

• 2+ years of experience in the execution of operational, creative, or project tasks as part of a design function.
• Experience managing partner relationships.

Salary: $119,400 - $136,200 per year

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.