Prescription Records Team Member

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient, and third-party record demands for patient and prescriber prescription records.

Role Overview

• Shift: Monday-Friday 8:30-5:00 PM EST
• Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)
• Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST

Responsibilities

• Work in a high-volume, production-oriented, time-sensitive Call Center environment.
• Assist customers on the phone to provide Prescription Records and status updates on their requests.
• Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
• Maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.

Required Qualifications

• Must be able to work 2 days a week in the Cumberland, RI office.
• 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and/or HIPAA.
• Must be able to function well in a professional team environment.
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and the ability to master other related department applications.

Preferred Qualifications

• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associates degree or equivalent certificate.
• Prior Patient Prescription Records experience.
• Legal or paralegal experience.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Pay Range

• $17.00 - $31.30