Presales Customer Engineer

Job Overview

As a Presales Customer Engineer at Cloudflare, you will play a crucial role in the company's technical go-to-market strategy. You will work closely with enterprise clients to understand their technical requirements and design bespoke solutions using Cloudflare's products and services.

Key Responsibilities

• Technical Validation: Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
• Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources.

Requirements

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.
• Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
• Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.
• Proven track record of operating in a quota-carrying or revenue-aligned environment.
• Exceptional presentation and stakeholder management skills.
• Technical breadth in at least four of the following areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.

Nice to Have

• Track record of creating and delivering technical enablement that accelerates customer adoption of complex platforms.
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Hyperscaler / Digital Native background.

What We Offer

• Competitive salary
• Opportunity to work with a talented team
• Flexible work arrangements
• Professional development opportunities