Practice Manager

The Practice Manager provides senior operational and performance leadership for the multidisciplinary AHP workforce, with clear ownership for how services run and how they improve.

The role exists to ensure teams are high-performing, accountable, and productive, delivering excellent patient care within clear financial, capacity, and productivity frameworks.

Operating at pace, the Practice Manager takes a proactive, solutions-focused approach, spotting issues early, making confident decisions, and bringing resolutions rather than escalations.

Main duties of the job:

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or follow-up and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance-managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don't linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued.