Practice Administrator

We are looking for an organised, reliable, and enthusiastic Practice Administrator to join our busy and friendly team at Sidcup Medical Centre. This role involves providing administrative support across the Practice, with a salary of £13.78 per hour.

The successful candidate will undertake a broad range of administrative duties to support the effective day-to-day running of the Practice. Key responsibilities include processing incoming clinical documents and correspondence, managing administrative emails, maintaining accurate records and filing systems, preparing correspondence, supporting patient registrations and record updates, and assisting with medical reports and other documentation.

The role will involve regular use of clinical and administrative IT systems and working closely with members of our clinical, administrative, and management teams. The post-holder may also provide reception or other administrative support when required.

As we operate across five sites, flexibility is essential. The successful candidate will be required to work at any of our Practice sites according to the operational needs of the Practice.

This is an excellent opportunity for an experienced administrator who would like to develop their skills and become a valued member of a busy and supportive General Practice team.

Responsibilities:

• Provide day-to-day administrative support to the Practice Management Team and wider Practice team.
• Manage incoming emails in line with the processes in place within the Practice.
• Prepare letters, reports, and other documentation as required.
• Maintain accurate digital filing systems and administrative records.
• Assist with general Practice administration and other reasonable duties required to support the effective running of the Practice.
• Learn and follow the Practice's procedures for managing incoming clinical documents and correspondence.
• Review and process documents received electronically or through other approved routes.
• Annotate documents accurately and record relevant information within the patient's clinical record, in line with Practice protocols and the post-holder's training and competency.
• File documents to the correct patient record and the appropriate section of the clinical system.
• Direct documents requiring review, action, or escalation to the appropriate clinician or Practice team member.
• Identify documents or information that are unclear, incomplete, or outside the post-holder's training and seek guidance before processing.
• Maintain patient confidentiality and follow information governance, data-protection, and record-management requirements at all times.
• Complete the required training and competency assessments before processing and annotating documents independently.
• Support patient registrations, deductions, and updates to patient records.
• Assist with medical reports, insurance forms, subject access requests, and related documentation.
• Liaise appropriately with hospitals, community services, third-sector providers, and other external organisations.
• Ensure patient information is processed accurately and in line with Practice procedures and data-protection requirements.
• Assist with appointment-system monitoring and other operational processes where required.
• Escalate documents, queries, or concerns promptly and in accordance with agreed Practice processes.
• Maintain accurate data entry on clinical and administrative systems.
• Support performance-related administrative tasks by gathering and recording required information.
• Assist with updating internal logs, compliance records, and monitoring tools, including TeamNet.
• Follow GDPR, confidentiality, information governance, and Practice policies at all times.
• Provide reception cover when required, ensuring a professional and compassionate service to patients and visitors.
• Handle queries, signpost appropriately, and support patient flow within the Practice.
• Assist with maintaining Practice policies, procedures, and documentation.
• Support the Practice Management Team with administrative elements of CQC compliance.
• Contribute to continuous improvement and effective team working.
• Undertake any other reasonable duties appropriate to the role and required to support the effective running of the Practice.

Requirements:

• Strong administrative experience, preferably in a busy environment.
• Excellent organisational and time-management skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office, with the ability and willingness to learn clinical and document-management systems.
• Ability to follow detailed procedures and apply training consistently.
• Ability to handle confidential and sensitive information appropriately.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise workload and work effectively under pressure.
• Willingness to complete training and competency assessments relating to document processing and annotation.