PHB Support Officer

NHS South West London ICB is seeking a motivated and organised Personal Health Budget (PHB) Support Officer to join our growing PHB team.

This is an exciting opportunity to support the delivery of Personal Health Budgets across South West London within the All Age Continuing Care Team (AACC), helping people to have greater choice, control and flexibility over how their health and wellbeing needs are met.

As part of the PHB team, you will provide high quality administrative, coordination and customer support, working closely with clinicians, finance colleagues, brokerage providers and people receiving Personal Health Budgets. You will also undertake regular financial audits, maintain accurate records and ensure compliance with NHS policies and governance requirements.

Main duties of the job:

• To support the implementation of the Personal Health Budget agenda across All Age Continuing Care (AACC), through delivery of efficient and effective programme administrative and data management processes and procedures
• Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required
• Undertake detailed financial audits of PHB direct payment packages, investigating and where possible, resolving anomalies and developing reporting processes to enable all audit outcomes to be reported to senior management
• Ensure PHB documentation meets the requirements of the NHS Continuing Healthcare National Framework, PHB guidance and local SWL policy
• Support the administration of direct payments, notional budgets, and third party arrangements, ensuring correct set up and management
• Monitor PHB expenditure against agreed budget and escalate concerns regarding overspend, underspend or irregular activity.
• Liaise with SWL ICB Finance, Commissioning teams and Providers to support payment processing, reconciliations and audits.
• Assist with financial forecasting and reporting for PHB activity across the SWL footprint

Benefits:

• Agenda for Change pay scheme
• Band 5 salary £36,943 to £44,900 a year

Person Specification:

• Essential qualifications: Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level. Functional literacy and numeracy level 3/GCSE grade A-C/9-4 or equivalent including English language and Mathematics.
• Desirable qualifications: Knowledge of financial administration and payment processes, including reconciliations or formal training in this area.

Experience needed:

• Essential experience: Experience supporting Personal Health Budgets and/or NHS Continuing Healthcare, Knowledge of commissioning or integrated care systems, Awareness of NHS governance, audit, and assurance requirements, Experience of working in a complex, multidisciplinary environment, Experience of working in a health or social care environment, Experience of dealing with difficult situations, Minimum of 2 years' experience working in a busy administrative/finance environment and working with a range of computerised data systems, Experience of working to tight deadlines and managing own time.

Skills and Abilities:

• Essential skills: Experience handling confidential and sensitive information appropriately, Strong organisational skills with the ability to manage competing priorities, Excellent IT skills including advanced use of Microsoft Office, Evidence of effective planning and time management, Ability to prioritise tasks, seeking guidance as required, Excellent organisational skills, Confident communicator with service users, Professionals, and Providers, Able to deal with individuals at all levels and in challenging situations.