Personal Injury Claims Handler

We are seeking a Personal Injury Claims Handler to join our Casualty Team. As a Claims Handler, you will manage a caseload of Public / Employers Liability claims up to a reserve value of £20,000, including personal injury, product liability, and property damage. You will manage claims from inception to settlement pre-litigation.

Key Responsibilities

• Proactively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on the relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

• 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
• Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Skills, Knowledge & Expertise

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

• Our culture is focused on making our organisation sustainable and successful for our people and clients, with our four values at the heart of everything we do:
• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation