Payroll Connections Specialist

Human Interest is on a mission to ensure people in all lines of work have access to retirement benefits.

As a Payroll Connections Specialist, you will enable and optimize payroll integrations for clients, ensuring seamless data integration across systems.

Responsibilities:

• Be the main point of contact for clients, helping them establish technical integrations with 400+ payroll providers
• Develop an in-depth understanding of payroll provider systems and verify incoming payroll data for accuracy and completeness
• Use problem-solving skills to navigate technical issues impacting data flow between clients, Human Interest, and payroll partners
• Evaluate data discrepancies and make adjustments as needed
• Assist in drafting procedures detailing payroll-related information flow, demonstrating understanding of SEC, DOL, and IRS regulations
• Investigate technology issues, identify root causes, and develop solutions with various departments
• Guide clients through data analysis and assist with data transmission efforts
• Communicate professionally with internal and external clients, focusing on needs-driven solutions
• Identify areas for process improvement and lead projects impacting the business

Requirements:

• 3+ years of experience in a professional role with strong technical troubleshooting and analytical skills
• At least 1 year of dedicated customer service experience with exceptional verbal and written communication skills
• Robust work ethic and ability to manage projects, work independently, and deliver high-quality results with minimal supervision
• Prior experience working with retirement plans or payroll providers, and understanding of governing industry regulations
• Ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines
• Passion for process improvement, desire to master new programs, and demonstrated ability to champion change
• Extreme attention to detail and commitment to quality output
• Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem

Benefits:

• Great 401(k) plan with dollar-for-dollar employer match up to 4% of compensation
• Top-of-the-line health plans, dental and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and knowledge center
• Enhanced mental health support, fertility healthcare, and family forming benefits
• Monthly work-from-home stipend and quarterly lifestyle stipend

Compensation: $28.85 - $30.77 per hour