Payment Operations Regional Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

We are looking for Payment Operations Senior Specialists to join our Payment Operations Regional team, with a focus on Service Delivery. Your mission: maintain and enhance the operational excellence of Payment Operations for India, ensuring consistent execution of operational tasks, supporting scalability and reliability, and meeting service level agreements (SLAs).

Key responsibilities:

• Execute with Excellence: Maintain high levels of consistency in executing recurring responsibilities
• Team Collaboration: Support teams in achieving key performance metrics and SLAs
• KPI Management: Meet and exceed individual SLAs and KPIs
• Issue Resolution: Investigate, resolve, and escalate domain-related issues
• Crisis Management: Handle incidents and ensure smooth operations
• Operational Excellence: Follow established procedures and stay updated on critical operational changes
• Stakeholder Support: Collaborate with stakeholders to tackle complex problems
• Drive Improvement: Lead process enhancements in Payment Operations
• Risk Management: Coordinate risk assessments and mitigation initiatives
• Mentorship and Training: Train and mentor specialists

This role offers opportunities to:

• Challenge Yourself: Work with teams facing complex situations
• Inspire Teams: Fuel the revolution with ideas, knowledge, and customer insight
• Work Globally: Collaborate with internal and external partners
• Make an Impact: Help identify and automate manual processes, increasing efficiency

Qualifications:

• Excellent written and verbal English skills
• Flexibility with working hours to work with teams in different time zones
• Data-driven prioritization
• Experience in operations and support with cross-functional projects