Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
You will be joining the Strategic Partnerships team, which develops solutions for Agoda's and other Booking Holdings brands' non-accommodation partners and promotes top and bottom-line growth. In this role, you will address payment discrepancies involving Agoda and its partners, forge positive relationships with partners, aim to resolve financial disputes, and enhance the payment process to prevent future issues.
Responsibilities:
- Investigate and resolve payment disputes between Agoda and partners
- Work closely with partners to address payment issues and find mutually agreeable solutions
- Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
- Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities
- Collaborate with team members across various departments, gaining exposure to multiple business perspectives
Requirements:
- Fluent command of the English language
- Open to candidates seeking their first professional role, especially recent graduates
- Strong attention to detail with excellent problem-solving skills
- Good organisational abilities, with the capacity to work effectively in a team setting
- Proficiency in basic Excel functionality
- Proficiency in SQL is an advantage
Nice to Have:
- Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
- Proficiency in Microsoft Word, Excel, Outlook and Power Point
- Strong numerical and analytical skills
- Experience with Databases and SQL
Benefits:
- Opportunity to work with a diverse team of over 7,000 people from 90 countries
- Part of Booking Holdings, a well-established company
- Collaborative and innovative work environment
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