Payment Associate

The Payment Associate supports accurate and timely clinical site payments across the APAC portfolio.

Key Responsibilities:

• Process assigned payments and invoices using established procedures, templates, and quality checks.
• Perform routine contract-to-payment reviews, validate supporting documentation, and identify missing or inconsistent information.
• Reconcile assigned payment transactions and vendor reports; investigate standard exceptions and escalate complex issues.
• Communicate clearly with sites, vendors, and internal partners on payment status, documentation needs, and next steps using approved guidance.
• Maintain assigned study and site trackers, meet service timelines, and provide accurate status updates.
• Support purchase requisition and purchase order activities and coordinate with Accounts Payable under manager or senior associate guidance.
• Contribute to process improvement by documenting recurring issues and suggesting practical improvements.
• Work with regular guidance on defined assignments; use sound judgment to determine when escalation is required.
• Support accurate setup, review, execution, and reconciliation of investigator grant and clinical site payments in accordance with executed Clinical Trial Agreements, approved budgets, company procedures, and country requirements.
• Work with investigative sites, Clinical Operations, Clinical Site Contracts, Budget Development, Finance, Accounts Payable, and external payment vendors to resolve payment questions and discrepancies.
• Maintain complete and audit-ready payment records, trackers, supporting documentation, and system data throughout the study lifecycle.
• Use applicable systems and tools, which may include ClinRun, Greenphire, Oracle CTMS, Veeva, SAP, Ariba, Microsoft Excel, SharePoint, Teams, Smartsheet, and Power BI.
• Monitor invoices, payment status, aging items, and outstanding actions; escalate risks and delays according to established procedures.
• Protect confidential information and follow company controls, segregation-of-duties requirements, and applicable financial and compliance procedures.

Regional Responsibilities:

• Apply country-specific payment, tax or invoice-documentation, banking, and communication requirements across assigned APAC countries.
• Coordinate effectively across APAC time zones and culturally diverse site and stakeholder groups.

Required Qualifications:

• Bachelor's degree in business, finance, accounting, life sciences, or a related field, or equivalent relevant experience.
• Typically 2+ years of relevant experience in clinical research, pharmaceutical operations, clinical site payments, accounts payable, finance, or investigator grants.
• Working knowledge of clinical trial operations, site contracts, invoices, purchase orders, or payment processes.
• Strong attention to detail, organization, follow-through, and written and verbal communication skills.
• Ability to manage multiple assignments, follow defined controls, and escalate issues appropriately.
• Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.