Patient Support & Marketing Operations Manager

The Patient Support & Marketing Operations Manager owns the operational delivery and governance of patient-support programs and assigned marketing operations for Pfizer Saudi Arabia.

The role combines end-to-end PSP lifecycle management and patient-journey coordination with the operational infrastructure supporting marketing execution, launches, samples, vendors, purchase orders and invoicing.

Core Accountabilities

1. Patient Support Program Lifecycle

• Manage the lifecycle of approved Saudi patient-support programs.
• Translate patient-journey priorities into practical program design and operating requirements.
• Coordinate cross-functional implementation, monitoring and continuous improvement.
• Track program outcomes and service performance against agreed objectives.

2. Vendor and Partner Governance

• Manage PSP vendors, in-country delivery partners and other assigned service providers.
• Set clear scopes, service measures, governance routines and escalation processes.
• Coordinate contracting, purchase-order, invoice and performance-management requirements with relevant functions.

3. Safety, Compliance and Audit Readiness

• Partner with Safety to ensure appropriate adverse-event and product-quality reporting.
• Coordinate Legal, Compliance, Medical and other required clearances.
• Maintain complete, current and audit-ready program and operational documentation.
• Escalate material patient, safety, quality, compliance or continuity risks promptly.

4. Marketing Operations

• Manage assigned CE&I purchase orders, vendors and invoicing.
• Coordinate samples and launch operations through approved in-country vendors.
• Support assigned events/congress, campaign or above-country marketing-operational requirements.
• Establish practical workflows, service standards and controls for assigned operations.

5. Cross-Market Delivery and Continuous Improvement

• Maintain effective coordination between Egypt-based delivery and Saudi business owners and partners.
• Plan required Saudi site visits and in-country governance touchpoints.
• Identify opportunities to simplify operations, improve vendor performance and strengthen the patient experience.

Decision Rights and Role Boundaries

• Owns PSP operational governance and assigned marketing-operations delivery within approved strategy, budget and compliance requirements.
• Marketing Execution Lead sets portfolio priorities and overall marketing-execution standards.
• Medical/Safety/Legal/Compliance retain their respective professional accountabilities and approvals.
• Does not own brand strategy, content creation or channel execution.

Capabilities and Qualifications

• Bachelor's degree in pharmacy, Life Sciences, Healthcare Administration, Business or a related field.
• Relevant experience in patient-support programs, pharmaceutical operations, marketing operations or vendor management.
• Knowledge of regulated patient-program governance, safety reporting, and audit readiness.
• Strong vendor, budget, purchase-order and operational project-management capability.
• Ability to coordinate delivery across countries, partners and functions.
• Strong risk judgment, communication and stakeholder-management skills.
• Saudi-market experience is highly preferred.

Critical Leadership Behaviors

• Patient and Customer Focus
• Seizes Accountability
• Quality Judgment
• Collaboration
• Operational Excellence
• Risk and compliance mindset
• Commits to One Pfizer