Patient Services Co-ordinator - SPOC

We are seeking a Patient Services Co-ordinator to work closely with the Patient Services/SPOC Team Leader and Sutton GP Practice Managers, clinicians, and practice staff across all four PCNs. The successful candidate will be comfortable working in a busy and changing environment, have a good eye for detail, and a can-do attitude with a strong focus on delivery.

The role requires coordinating patients' care via EMIS, telephone, email, and other communication channels. The main duties of the job include:

• Coordinating and supporting the home visiting team to manage demand and capacity of the service across the borough
• Arranging and managing the clinical systems required to coordinate the triage of patients and paramedic home visit clinics
• Working effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team, and Acute Team as required to provide an integrated response
• Answering incoming calls promptly and in a courteous manner, providing information that is required
• Triaging, booking, rescheduling, and canceling appointments as requested

The ideal candidate will be a team-oriented individual who is eager to develop their skills in delivering efficient patient services. They will have a working knowledge of MS Office, including Word and Excel, and be able to provide administrative support as required.

The post is permanent and part-time, working 8am to 4pm on Wednesdays and Thursdays. The salary is £30,187.50 per year pro-rata.