Patient Services Administrator

We are seeking a full-time highly motivated Patient Service Administrator to join our Surrey Downs Health & Care Single Point of Contact team. As a key member of the team, you will provide high-quality administrative support, liaising with clinicians, clients, referring parties, and other administrative staff.

The team operates between 8am to 8pm, and working times will be arranged to cover the service needs on a rota basis.

Main Duties of the Job

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost-effective administrative service across the Community Services division.
• Provide a high-quality efficient administration service to clinicians, team leaders, and clinical managers across services within their site to support the smooth running of clinical services.
• Provide a patient-focused service by responding to all queries from patients, referrers, and staff in a timely and professional manner.
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high-quality customer care first-point of contact service.

Job Responsibilities

• Take initiative in suggesting improvements to administrative processes.
• Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record.
• Liaise with GPs regarding patient referrals both verbally and in writing.
• Allocate patient referrals appropriately within services.
• Manage any supplementary information required to support referrals.
• Communicate clearly and concisely with clinical colleagues.
• Answer referrers and patient queries in a polite and courteous manner.
• Responsible for appointment management on the electronic patient record system.
• Provide accurate written confirmation of appointments to patients.

About Us Surrey Downs Health and Care (SDHC) delivers care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Benefits

• Competitive salary: £27,106 to £28,850 per annum
• Agenda for Change pay scheme
• Band 3 position
• Permanent, full-time contract