Patient Liaison Officer

We are seeking a Patient Liaison Officer to join our team at Park Hospital in Nottingham. As a Patient Liaison Officer, you will be responsible for converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group. You will provide a high-quality service to potential self-pay patients, respond to enquiries, and facilitate access to procedures.

Responsibilities:

• Convert self-pay enquiries and consultations to self-pay procedures
• Provide a quality service to potential self-pay patients
• Facilitate necessary access times and information required for patients to convert to procedure
• Influence patients to choose Circle Health Group for their procedure
• Provide pre-consultation information and indicative pricing accurately and promptly
• Book appropriate self-pay patients into a suitable clinic appointment
• Comply with all relevant mandatory training

Requirements:

• Customer service experience using telephone, written, and face-to-face communications
• Proven influencing/sales skills
• Proficient in MS Outlook, Excel, and Word
• Excellent command of the English language
• Excellent telephone manner and interpersonal skills

Salary and Benefits:

• Up to £25,500 per year
• 25 days holiday per year + bank holidays
• Private Pension Scheme
• Private Healthcare Scheme
• Friends & Family Hospital Discounts
• Family Friendly policies
• Non-contributory life insurance
• Staff engagement hub with access to discounts and rewards
• Access to resources, tools, and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities