Patient Care Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Patient Care Coordinator, your primary purpose will be to provide excellent service to callers regarding claims for multiple lines of business. You will expedite the claims application process, provide detailed claim notes on all calls, resolve issues with one call/one person response, and direct calls to the appropriate escalation path as needed.

Key responsibilities include:

• Acting as primary liaison with callers and following client specifications to assist with questions and solve problems related to claims application and servicing processes
• Educating and informing customers about documentation required to process a claim, required time frames, payment information, and claim status
• Entering verbal and written application information accurately into the claims management system
• Assigning new claims to the appropriate claims handler
• Directing customer calls to the appropriate contact or escalating to Service Center Specialist/management as needed

Requirements include:

• High school diploma or GED required, with college courses preferred
• One year of customer service experience or equivalent combination of education and experience required, with inbound call center experience preferred
• Knowledge of medical terminology, understanding of claims management, and excellent oral and written communication skills
• PC literacy, including Microsoft Office products, strong organizational skills, and good interpersonal skills
• Ability to multitask in a fast-paced environment, support multiple clients across communication channels, and utilize multiple systems simultaneously