Description
As a Patient Assistant at Harford Health Centre, you will be responsible for undertaking a wide range of reception and administrative duties and providing general support to the multidisciplinary team.
The role involves greeting and directing patients, patient registration, booking appointments, processing information, and assisting patients as required. You will also act as the central point of contact for patients, distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies.
Main duties of the job:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone, and e-requests for appointments
- Answering incoming phone calls, transferring calls, or dealing with callers' requests
- Handling incoming communication in the generic email
- Signposting patients to the correct service
- Processing incoming and outgoing mail
- Initiating contact with and responding to requests from patients, team members, and external agencies
- Processing tasks assigned to the group and individually
- Filing and storing records
- Data entry of new and temporary registrations and relevant patient information
- Inputting data into patients' healthcare records
- Scanning patient-related documentation and attaching scanned documents to patients' healthcare records using Emis
- Processing requests for information for safeguarding letters and DVLA forms
- Managing queries efficiently
- Maintaining a clean and tidy working area
- Monitoring and maintaining the reception area and notice boards
- Supporting clinical staff with general tasks
The salary for this role is negotiable, depending on experience.
The practice is located in a purpose-built health centre building in London.
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